Tangelo Games is a leading developer and publisher of social games with a strongly engaged global community of more than 1.5 million monthly players that enjoy playing our wide portfolio of more than 90 top-ranked titles. But life at Tangelo Games is more than games! It’s about being passionate and always willing to build meaningful relationships. And that’s where you come in.
Reporting to our Head of Player Support, as our next Player Support Specialist you will interact with our gamers on a daily basis ensuring great support experiences as measured by their engagement, churn and Player Satisfaction (NPS).
- Provide a great player experience and first rate support by solving player questions, issues, complaints and/or suggestions in an effective and timely manner.
- Grow and nurture the online community; interact with Players to enhance their engagement and build close relationships with them.
- Maintain a positive community reputation.
- Play as a team member, working collaboratively with your colleagues and contributing to a good atmosphere at the office.
- Escalate issues as needed.
- Assist in generating training materials and customer facing documentation.
- Availability to work on weekends (Monday and Tuesdays days off).
- Previous experience in Customer Support and gaming industry an advantage.
- Excellent written and oral communication skills in both French and Spanish. Any additional language will be considered an extra bonus (English, Portuguese, German and/or Italian).
- Quick learner and proactive.
- Enthusiastic and dynamic.
- Availability and proactivity.
- Good listening skills and empathy.
- Player & team focused.
- Analytical mindset.
What do we offer?
- Flexible working hours
- Remote work possibility
- Multicultural, friendly and talented team
- Employee Training Program
- In-house training and team building events
- Fully equipped HQ with beer tap, ping pong, boxing set and much more
- Competitive salary range
- Permanent contract
- Employee Referral Program Bonus
- Free coffee, healthy snacks and fresh fruit