Live Operations Specialist

Barcelona, Spain

Tangelo Games is a leading developer and publisher of social games with a strongly engaged global community of more than 1.5 million monthly players that enjoy playing our wide portfolio of more than 90 top-ranked titles.

But life at Tangelo is more than games! Since it was born in 2011, Tangelo has grown to be a solid company but has kept the agility, soul, and passion of a start-up while boosting a strong corporate culture based on community, commitment, challenge, and pragmatism. Always playing as A-team.

And that’s where you come in. As our next Live Operations Specialist, your goal will be to drive the vision, strategy and feature requirements of our new casual game, Monster Tales, with the aim of increasing our players’ engagement, upselling to boost monetization and helping prevent player churn.

Your mission

  • Plan, execute and monitor our Live Events through our Live Ops tool.
  • Supporting our global mobile CRM strategy with engaging flows, life-cycles and campaigns
  • Define and improve our retention life cycles.
  • Take a data-driven approach when setting up, optimizing and measuring the success of our live events, flows and campaigns in terms of conversion rate and retention.
  • Own our push notification, in-app and email channels using our customer engagement tool and other third parties, such as Braze.
  • Focus on delivering fantastic and unique experiences to our players.

Your profile 

  • Experience as a Live Operations Specialist.
  • Knowledge of CRM tools and main KPIs such as DAUs, ARPU, CHURN, etc.
  • Strong written and verbal communication skills both in Spanish and English.
  • Mobile game experience is a plus.
  • Meticulous attention to detail.
  • Proven ability to take ownership of a promotion/campaign plan from conception to completion.
  • You enjoy working in a fast paced, constantly iterating environment
  • Passionate about gaming
  • Analytical mindset, data-driven.

What do we offer?

  • Remote work flexibility
  • Multicultural, friendly and talented team. Learn with the best!
  • Employee Training Program. Keep learning!
  • Flexible compensation plan. Up to 30% of your salary can be used for extra ticket restaurant, transportation or ticket guarderia.
  • Team building events
  • Fully equipped HQ with beer tap, ping pong, boxing set, and much more!
  • E-Scooter and Bike parking, shower Facilities
  • Competitive salary range
  • Permanent contract
  • Employee Referral Program Bonus
  • Fully equipped kitchen with free coffee, snacks, and fresh fruits